1. General Provisions

This Refund Policy (hereinafter referred to as the Policy) defines the procedures and conditions for refunding payments in case of cancellation or modification of bookings for VIP transfer services advertised on the Mystransfer.com platform, which is owned by Sole Proprietor Serhii Horodetskyi (hereinafter referred to as the Administration or the Service).

Mystransfer.com acts solely as a marketplace / advertising platform, allowing transport providers to list their services and clients to find them and communicate directly.

2. Role of the Service

2.1. The Service is not a transport provider and does not accept payments for services.
2.2. Clients pay the service directly to the transport provider, without any fees or commissions charged by the platform.
2.3. All matters regarding refunds are handled directly between the Client and the Transport Provider.

3. Acceptance of Terms

By using the platform, viewing listings, or contacting a transport provider, the Client confirms that they understand and agree to the terms of this Policy.

4. Refunds

4.1. Refunds are possible only by agreement with the transport provider who provided the service.
4.2. Mystransfer.com is not responsible for the quality, timeliness, or cancellation of trips.
4.3. The Service merely facilitates contact between the Client and the Transport Provider to discuss refund conditions.

5. Procedure for Requests

5.1. To request a refund, the Client must contact the transport provider directly, using the contact information provided in the listing.
5.2. If necessary, the Administration may act as a mediator in communication, but does not guarantee that a refund will be issued.

6. Liability

6.1. Mystransfer.com is responsible only for the operation of the platform, technical support, and providing access to transport provider contacts.
6.2. The platform does not assume financial or legal responsibility for the actions or inactions of transport providers.

7. Contact Information

Service Owner:
Sole Proprietor Serhii Horodetskyi
Address: Khmelnytskyi, Ukraine
Email: info@mystransfer.com
Website: https://mystransfer.com

📅 Last Updated: October 10, 2025